Yes. Monte Grande works directly with its workshop in Santa Clara del Cobre, Michoacán, Mexico. Our artisans combine traditional metalworking techniques with contemporary fabrication processes to create handcrafted copper and brass pieces for residential, commercial and hospitality spaces.

Yes. Our copper and brass pieces are crafted by skilled artisans. Natural variations in hammering, texture and patina are part of the character of handcrafted metalwork, making each piece distinctive.

Monte Grande specializes in handcrafted copper and brass. We also work with recycled copper as part of our approach to material sourcing. Each material offers distinctive visual characteristics, surface textures and finish possibilities.

The appropriate material and finish depend on the design and intended application.

Yes. We manufacture custom copper and brass pieces with project-specific dimensions, shapes, textures and finishes. Our workshop develops individual products as well as larger architectural and hospitality projects.

To discuss your requirements, visit our Custom Projects page.

Yes. Monte Grande collaborates with architects, interior designers and project teams to develop custom copper and brass pieces for residential, commercial and hospitality spaces.

Our work may include reviewing architectural drawings, custom dimensions, material specifications, finishes and fabrication requirements. Explore our Projects portfolio or contact us through our Custom Projects page.

A useful starting point includes approximate dimensions, intended application, preferred material, finish references, quantity, project location and required timeline.

Architectural drawings, sketches and reference photographs are helpful, but they do not need to be finalized before contacting our workshop. You can share your requirements through our Custom Projects page.

Not at this time. Installation should be coordinated with your contractor or project team.

For custom pieces, we recommend discussing measurements, supporting structures and relevant installation conditions with Monte Grande before fabrication begins. This helps ensure that the finished piece is compatible with its intended location.

This depends on the stage of design approval and fabrication. Requested changes must be reviewed by our team and may involve additional costs or adjustments to the production schedule.

Please contact us as early as possible. Some modifications may no longer be feasible once manufacturing has begun.

Once production has started, cancellation is not available under our current order policy. Modifications may also be restricted and require approval from our team.

Custom and made-to-order pieces are not eligible for cancellation. For urgent questions regarding an existing order, please contact support@montegrande.com.

Monte Grande uses DHL for standard shipments. Shipping arrangements may vary depending on the product, its dimensions, destination and handling requirements.

Large custom or hospitality projects may require individually coordinated logistics. For additional information, review our Shipping & Returns page or contact our team.

Our pieces are manufactured and prepared for shipment from Santa Clara del Cobre, Michoacán, Mexico, where our workshop is located.

Yes. When tracking information is available, you can follow your shipment using the tracking number or shipment ID provided by the carrier.

For assistance with tracking information or delivery questions, contact support@montegrande.com.

According to our published Shipping & Returns policy, import duties are included for orders delivered to the United States and Canada.

For other destinations or large custom project shipments, please contact our team to confirm the applicable shipping and import arrangements before placing an order.

For eligible non-custom orders, cancellation is available within 24 hours of payment. Cancellations requested after 24 hours and within 48 hours are subject to a 10% charge. After 48 hours, orders are no longer eligible for cancellation.

Important: Custom and made-to-order pieces are not eligible for cancellation. Orders that have already entered production cannot be canceled.

If you need assistance, contact support@montegrande.com as soon as possible with your order details.

Eligible in-stock products may be returned under the conditions established in our published return policy. Return requests require prior authorization and must meet the applicable product-condition and timing requirements.

Custom and made-to-order pieces are not eligible for standard returns.

Please review our Shipping & Returns policy for detailed information about return eligibility, deadlines, shipping responsibilities and applicable fees.

Proper care depends on the material and finish. For routine cleaning, gentle, non-abrasive methods are generally recommended. Harsh chemicals, abrasive pads and unsuitable cleaning products can affect handcrafted surfaces, natural patinas or protective coatings.

Different finishes may require specific maintenance procedures. For detailed recommendations, explore our Copper and Brass Care & Maintenance Guide.

Unsealed copper and brass surfaces can develop natural changes in tone through exposure to air, moisture, handling and everyday use. This evolving character is part of the appeal of living metal finishes.

Protective coatings can reduce some surface changes, although maintenance and long-term appearance depend on the finish applied and the conditions of use.

For a deeper understanding of copper specifically, read our guide to Copper Patina and Living Finishes.

For questions about products, existing orders, finishes, shipping or custom projects, email support@montegrande.com.

If you are planning a custom piece or architectural project, you can also share your drawings and requirements through our Custom Projects page.