No, for the moment we do not have installation services.
Do you manufacture?
Yes, we own a workshop nestled in Santa Clara del Cobre, Michoacán, where the meticulous craftmanship of our artisans intertwines contemporary techniques with age-old methods.
Can I change/cancel my order once is in production?
No, once your order is in production you can make any change or cancel it.
What shipping methods do you have?
We use DHL standard shipping.
Do you have customer support?
Yes, you can send your questions in Contact us section. Our support team will help you as soon as possible. Or you can e-mail us to support@montegrande.com
Do you make custom pieces?
Yes, since we manufacture all our products, we can turn your ideas into reality.
Depends on the process the custom-made product is in.
These changes made come add an extra cost.
Do you work with architects and interior designers?
We have a lot of experience working on projects for architects and interior designers. If you are interested, go to Custom section.
Can I track my order?
Yes, you can track your order by using the tracking number or ID
Do you charge import duties?
No, import duties are included in all Monte Grande products (United States and Canada).
Can I cancel my order?
Yes, you can cancel your order within 24 hours from your payment. After 24 hours orders are subject to a 10% charge without exception . After 48 hours, orders will not be eligible for cancellation.
Important: Custom orders are not eligible for cancellation.
Do you have return policy?
Yes, please check our return policy in “Shipping and Returns” section for more information.
Where is my order shipped from?
All orders are sent from Santa Clara del Cobre, México where our workshop is located
Are your products handmade?
Yes, our products are handmade by our talented artisans.
What materials are your products made of?
At the moment all our products are made of copper and brass.
Since we try to be as environmentally friendly as possible we work with recycled copper
